Terms and conditions

Mermaid Lelie
Lieke Knoops

Frans de Cortstraat 19 – 2060 Antwerp


Company number: 0547.657.347

Article 1: general provisions

The e-commerce website of Lieke Knoops, a sole proprietorship   with registered office in Antwerp, KBO 0547.657.347 (hereinafter referred to as ‘Mermaid Lelie’) offers its customers the opportunity to purchase the products from its webshop online.
These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the Mermaid Lelie web store, the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted by Mermaid Lelie in advance, in writing.

Article 2: price

All prices stated are expressed in EURO, always the final price and all other duties or taxes required by the Customer.

Mermaid Lelie works with the VAT exemption for small businesses and therefore does not have to charge VAT to customers.

The price statement refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on Mermaid Lelie. Mermaid Lelie is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Mermaid Lelie is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance via hello@mermaidlelie.com
The offer is valid as long as stocks last and can be adjusted or withdrawn at any time by Mermaid Lelie. Mermaid Lily cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

Article 4: online purchases
Articles can be ordered in the webshop by choosing them and adding them to the shopping cart. At any time you can choose to continue shopping or to pay. As long as payment has not been made, the order can be changed.
When ordering for the first time, it is better to register. The advantage is that the data is stored so that everything goes faster the next time you order. If you are not registered, you can simply order as a ‘guest’.

Payments are made completely securely. Various payment options are offered:

  • via Bancontact
  • via paypal
  • via ideal
  • with credit card (master card or visa)

After payment you will always receive a confirmation email.
Mermaid Lelie is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: delivery and execution of the order

After receipt of payment, the package will be prepared and shipped. Usually this will be delivered to your home within 2-3 weeks. The correct shipping date can be found with each item. If the ordered product is not in stock, you will be informed by e-mail and you can opt for a refund or to wait for the item to arrive.

The option for back order is also available on certain items. This is always stated on the sales page.

Items ordered through this web store are delivered worldwide. With the exception of certain products. The products always indicate when they will be shipped to a limited number of countries.

Delivery is done by Bpost, whereby you can choose for delivery at home or at the office.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer to Mermaid Lelie without delay.

The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods.

The delivered items remain the exclusive property of Mermaid Lelie until full payment has been made by the Customer.

Article 6: return/right of withdrawal

Check our return page for this.

Article 7: customer service

Mermaid Lelie customer service is via email at hello@mermaidlelie.com  Any complaints can be directed to this.

Article 8: applicable law

These terms and conditions, all agreements and other legal relationships of/with mermaidiaanse.com are exclusively governed by Belgian law.
All disputes will be submitted exclusively to the competent court in Antwerp

Article 9: change of conditions

These Terms and Conditions are supplemented by other terms and conditions that are explicitly referred to, and the Mermaid Lelie general terms and conditions of sale. In the event of any contradiction, these Terms and Conditions shall prevail